Refund Policy

1. Subscription Payments

All subscription fees paid for Libora plans are generally non-refundable once the subscription has been activated. Before making a payment, customers are advised to review the available features, pricing, and plan details carefully.

2. ₹1 Verification Plan

The ₹1 verification/activation payment is non-refundable once the verification process has been initiated or completed.

3. Duplicate Payment

If a customer is charged more than once for the same subscription due to a technical or payment-processing error, the duplicate amount may be refunded after verification.

4. Failed Transactions

If money is deducted from your bank account or payment method but the Libora subscription is not activated due to a failed transaction, the amount will be refunded according to the payment gateway's settlement and refund process.

5. Service Issues

If a major technical issue prevents a customer from accessing the paid service for an extended period and the issue cannot reasonably be resolved, Libora may review the matter and, at its discretion, provide an appropriate refund, credit, or subscription extension.

6. Cancellation

Customers may cancel their subscription at any time. Cancellation will normally stop the next renewal, but it does not automatically result in a refund for the current billing period.

7. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method. The time taken for the amount to appear in the customer's account may depend on the payment gateway and the customer's bank.

8. Refund Requests

For refund-related queries, customers should contact Libora support with:

• Registered name
• Registered email/mobile number
• Transaction ID
• Payment date
• Reason for the refund request

Refund requests can be submitted through the official Libora support/contact channel.

9. Policy Changes

Libora reserves the right to modify this Refund Policy when necessary. Any updated policy will be published on the Libora website and will apply from the stated effective date.